📚 f.a.q. - Frequently Asked Questions About International Shipping

Royal Shipping Lines provides end-to-end international shipping solutions, including:

• 🌊 Ocean freight (FCL & LCL)

• ✈️ Air cargo

• 📦 Door-to-door delivery services

• 🧾 Customs clearance and documentation support

Whether you're shipping a full container, small cargo, or heavy equipment, our team handles every step of the logistics process to ensure fast, reliable delivery worldwide.

Yes! Every shipment booked with Royal Shipping Lines comes with real-time tracking access. You'll receive a tracking number and a link to our online portal, where you can monitor your cargo's location and status 24/7—from departure to final delivery.

🌊 Typical Ocean Freight Transit Times from the USA

• 🇺🇸 ➡️ Caribbean: 1–15 days

• 🇺🇸 ➡️ Central America: 2–10 days

• 🇺🇸 ➡️ South America: 15–30 days

• 🇺🇸 ➡️ Europe: 15–25 days

• 🇺🇸 ➡️ Middle East: 25–35 days

• 🇺🇸 ➡️ Africa: 30–45 days

• 🇺🇸 ➡️ Asia: 50–60 days

• 🇺🇸 ➡️ Australia: 60–75 days

⚠️ What can cause delays in shipping?

Delays may happen due to:

• 📝 Incomplete or late documentation

• ⚓ Port congestion

• 🛃 Customs clearance issues

• 🗓️ Vessel schedule changes

• 🌪️ Weather conditions or geopolitical events

✅ How can I avoid shipping delays?

To reduce the risk of delays:

• Submit all required documents early

• Make sure cargo is properly packed and labeled

• Confirm destination port regulations in advance

• Stay in touch with our team for real-time updates and guidance

We provide global shipping services to a wide range of destinations across:

• 🇧🇸 The Caribbean

• 🇭🇳 Central & South America

• 🌍 Africa

• 🇪🇺 Europe

• 🇨🇳 Asia

• 🕌 The Middle East

• 🇦🇺 Australia & Oceania

For specific routes, port availability, and estimated transit times, please contact our team. We'll provide guidance tailored to your shipment and destination.

❌ Are there countries Royal Shipping Lines does not ship to?

Yes. In full compliance with U.S. export laws and OFAC regulations, we do not ship to the following restricted or sanctioned countries as of 2024:

• 🇨🇺 Cuba

• 🇮🇷 Iran

• 🇰🇵 North Korea

• 🇸🇾 Syria

• 🇷🇺 Russia

• 🇧🇾 Belarus

• 🇲🇲 Myanmar (Burma)

• 🇸🇩 Sudan

📌 Important: Shipments to these destinations will not be accepted under any circumstances.

Yes — Royal Shipping Lines offers full-service customs brokerage to ensure your cargo clears smoothly at its destination.

Our team handles:

• 📄 Documentation preparation

• ✅ Compliance with import/export regulations

• 🛃 Coordination with customs authorities

• 🚚 Final release and delivery arrangements

With our expertise, you avoid delays and ensure your shipment meets all legal requirements—from port to door.

Yes! Royal Shipping Lines provides professional container loading services for residential, commercial, and industrial cargo. We ensure your goods are securely packed and fully prepared for international transport.

🏢 Where are your container loading services available?

We offer container loading at select warehouse facilities and partner port terminals.
📍 Contact us to confirm service availability in your specific location.

🚛 What types of containers can you load?

We handle all standard and specialized container types, including:

• 📏 20-foot and 40-foot containers

• 📦 High cube containers

• ❄️ Refrigerated (reefer) containers

• 🔓 Open-top and flat rack containers

🛠️ What’s included in your container loading service?

Our full-service container loading includes:

• ✅ Secure placement and bracing of cargo

• 🔒 Straps, wood bracing, and protective materials

• 📋 Detailed loading guide and packing list

• 📸 Photos of your cargo before and after loading

• 🧯 Final inspection and container sealing

🚫 Can I supervise the container loading?

No, customers cannot be present during the loading process due to liability and port security regulations.
However, we provide complete documentation and photo verification so you can see how your cargo was handled.

Yes! Royal Shipping Lines provides reliable inland transportation as part of our complete logistics solutions. We coordinate pickups and deliveries to and from ports, warehouses, businesses, and residences across the continental U.S.

🛣️ What types of inland transportation do you provide?

We offer a wide range of domestic logistics services, including:

• 🚛 Drayage to/from seaports and rail terminals

• 🛻 Local & long-distance trucking

• 📦 Pickup & delivery for LCL and FCL shipments

• 🚜 Transport of vehicles and heavy equipment

📍 Which areas do you serve?

We serve most major ports and cities across the continental United States.

❌ Note: We currently do not offer service to or from Alaska or Hawaii.

🏠 Can you pick up cargo from my home or business?

Yes! We provide door pickup and delivery for both residential and commercial locations.
📅 Advance scheduling is required to ensure availability.

💰 Is inland transport included in my shipping quote?

Inland transportation is available upon request.
➡️ Be sure to include your pickup and delivery addresses when requesting a quote so we can provide accurate pricing.

📦 Do you offer shipment tracking for inland transport?

Yes! We provide real-time tracking and status updates for most inland shipments, so you can follow your cargo from pickup to final delivery.

🛠️ What types of equipment do you use?

To accommodate different types of cargo, we use:

• 🚚 Dry vans and box trucks

• 🪜 Liftgate trucks

• 🚗 Car carriers

• 🪵 Flatbeds and step deck trailers

• 🏗️ Lowboy trailers for oversized or heavy loads

⚡ Do you offer expedited or same-day pickup?

Expedited or same-day pickup may be available depending on your location and timing.
📞 Contact us directly to check availability and request a quote for rush service.

Yes! Royal Shipping Lines provides secure short-term and long-term storage solutions for personal, commercial, and industrial cargo at our facility in Miami, Florida.

📦 What types of storage do you provide?

We offer two main storage options:

• 🚗 Open yard storage – Ideal for vehicles, machinery, and weather-resistant equipment

• 📦 Enclosed covered storage – Best for palletized goods, boxed shipments, and sensitive cargo

We also provide:

• 🔄 LCL consolidation

• 🚛 Full container (FCL) storage

📍 Where is your warehouse located?

All warehousing and storage services are offered from our Miami, Florida facility. This strategic location gives us close access to major ports and carriers.

⏳ How long can I store my cargo?

We offer flexible storage options to meet your needs:

• Free storage:

  • LCL shipments: 14 days

  • FCL and general cargo: 30 days

• Long-term storage: Available at daily or monthly rates

💰 Are there storage fees?

Yes. Storage fees begin after the free period ends:

• 📦 LCL: Charges begin after 14 days

• 🚢 FCL and general cargo: Charges begin after 30 days

Rates vary depending on cargo type, size, and duration.

🔐 Is my cargo safe while in storage?

Absolutely. Our Miami facility is:

• 🛡️ Access-controlled and secure

• 📹 Monitored 24/7

• 🧑‍🔧 Staffed by trained warehouse professionals

Both yard and enclosed areas are maintained to protect your cargo.

👀 Can I access or inspect my cargo during storage?

Yes — access is available by appointment only.
Please contact us in advance to schedule a visit.

📋 Do you offer inventory or fulfillment services?

Yes! We offer:

• 🧮 Basic inventory tracking

• 🏷️ Palletizing and labeling

• 📦 Light fulfillment and order prep (upon request)

🛡️ Is insurance included with storage?

No. Storage insurance is not automatically included.
We strongly recommend purchasing cargo insurance to protect your goods while in storage.

Shipping rates vary based on several key factors, including:

• 📦 Cargo size and weight

• 🌍 Origin and destination

• 🚢 Shipping method (FCL, LCL, air freight, etc.)

• 📅 Service speed and any special handling requirements

To get accurate pricing, simply fill out our online quote form or contact our team directly.
📨 You’ll receive a custom shipping quote within 24 hours.

Proper preparation ensures safe and efficient shipping. We recommend the following steps:

• 📦 Securely package all items using sturdy boxes, pallets, or crates

• 🏷️ Clearly label each box with the destination and contents

• 📝 Include an inventory list inside and outside the shipment

• 📄 For commercial shipments, have all invoices and export documents ready

Need help? Our team can assist with packing advice, documentation prep, and shipping compliance to make the process easier and stress-free.

Royal Shipping Lines complies with all international shipping regulations and U.S. export laws. The following items are commonly prohibited or restricted:

• 🔥 Hazardous materials (explosives, flammables, corrosives)

• 🔫 Firearms, ammunition, and weapon parts

• 🚫 Illegal substances or controlled drugs

• 🧪 Chemicals and toxic materials

• 🧊 Perishable food or items requiring refrigeration (without special arrangements)

For a full list of restricted items or country-specific regulations, please contact our team or request our Prohibited Cargo Guide.

Yes! Royal Shipping Lines specializes in vehicle and heavy equipment shipping worldwide. We offer:

• 🚙 RoRo (Roll-on/Roll-off) shipping for cars, trucks, and SUVs

• 🚛 Containerized shipping for vehicles and smaller equipment

• 🏗️ Flat rack and breakbulk solutions for oversized construction or industrial machinery

Our team will guide you through documentation requirements, help you choose the right shipping method, and provide a custom quote based on your cargo and destination.

📞 Contact us to get started!

RO/RO (Roll-On/Roll-Off) is a shipping method used to transport wheeled cargo that can be driven or towed directly onto a specialized vessel. This includes vehicles such as cars, trucks, trailers, buses, and heavy equipment.

🚗 What types of vehicles can be shipped via RO/RO?

RO/RO is ideal for:

• Cars and SUVs

• Pickup trucks and vans

• Buses and commercial vehicles

• Construction and agricultural equipment

• Trailers and mobile units

⚡ Can electric vehicles (EVs) be shipped via RO/RO?

Generally, electric vehicles are not accepted for RO/RO shipping due to battery safety regulations. However:

• Some carriers may allow new EVs with prior approval

• Many carriers do not accept EVs at all, regardless of age or condition

📞 Please contact us in advance to confirm EV eligibility.

🚫 Are salvage or damaged vehicles allowed for RO/RO?

No. The following vehicles are not eligible for RO/RO shipping:

• Vehicles with salvage titles or export-only certificates

• Cars with major body damage, broken windows, or deployed airbags

• Any vehicle that is not in good condition or drivable

Vehicles must be fully operational and structurally sound.

🌍 Is RO/RO service available to all destinations?

No. RO/RO shipping is only available at select international ports that are equipped to handle this service.
✈️ Availability depends on your origin, destination, and carrier schedule.
📍 Contact us for current RO/RO routes and port options.

✅ What are the benefits of RO/RO shipping?

• 💲 Lower cost for operable vehicles

• ⚡ Faster loading and unloading

• 🛡️ Reduced risk of damage (minimal handling)

• 🚫 No need for containerization

🔧 Does my vehicle need to be running?

Yes. Your vehicle must be fully operational and able to drive or roll under its own power.
🚫 Non-running vehicles must be shipped via container.

📦 Can I ship personal items inside the vehicle?

No. Personal belongings are strictly prohibited inside vehicles shipped via RO/RO.
Vehicles must be completely empty and meet all port and security guidelines.

🧼 How should I prepare my vehicle for RO/RO shipping?

• ✅ Ensure the vehicle is clean and empty

• ⛽ Leave no more than 1/4 tank of fuel

• 🔕 Disable alarms

• 🚫 Remove toll tags and license plates (if required)

• 📄 Provide all required ownership and export documents

🛡️ Is RO/RO shipping insured?

No. RO/RO shipments are not automatically insured.
We strongly recommend purchasing cargo insurance to protect your vehicle during transit.

Container shipping is a secure and efficient method of transporting goods using large, standardized steel containers. These containers are sealed, stacked, and shipped internationally by sea, making them ideal for a wide range of cargo types.

📏 What container sizes are available?

We offer a variety of container types and sizes, including:

• 📦 20-foot standard container

• 📦 40-foot standard container

• 📦 40-foot high cube (extra height)

• 📦 45-foot high cube (limited availability)

• 📏 45' x 102" wide containers (select countries only)

• 🔓 Flat rack containers – 20ft & 40ft (for oversized cargo)

• ❄️ 40-foot NOR (non-operating reefer) – dry cargo use when available

• 🛠️ Specialty containers, such as open-top units (upon request)

📦 What types of cargo can be shipped in containers?

Container shipping is perfect for:

• Household goods and personal effects

• Commercial merchandise and palletized freight

• Tools, equipment, and industrial machinery

• Non-operational vehicles (not eligible for RoRo)

🆚 What’s the difference between FCL and LCL?

• FCL (Full Container Load): The entire container is reserved for one customer

• LCL (Less than Container Load): Your cargo shares container space with others

💡 FCL is best for larger, high-value, or time-sensitive shipments. LCL is more affordable for smaller loads.

🚚 Can I load the container myself?

Yes. You have two options:

• 🏠 Self-loading at your location (we deliver the container)

• 📍 Warehouse loading at our Miami facility by our team

🚗 Can I ship a vehicle in a container?

Yes! We can ship operational or non-operational vehicles inside containers. This is ideal if you're also shipping household goods or personal items together with the vehicle.

🧰 How should I prepare my cargo for container shipping?

To ensure safe transport:

• 📦 Box or crate items securely

• 📦 Use pallets when possible

• 🏷️ Clearly label all cargo

• ⚖️ Do not exceed container weight limits

• 📋 Include a packing list and required export documents

⏳ How much time do I have to load a container?

• Live load (driver waits): 2–4 hours

• Drop & pick: 3–5 business days

⏱️ Additional fees may apply for extended loading times.

🛡️ Is container shipping insured?

No, insurance is not automatically included.
We strongly recommend purchasing cargo insurance to protect your shipment during transit.

🏗️ Do you offer container loading services?

Yes! We offer professional container loading at our Miami warehouse, including:

• Cargo placement & weight distribution

• Bracing, straps, and protective materials

• 📸 Full photographic documentation

• 📋 Detailed packing list and container seal

A shared container, also known as LCL (Less than Container Load) shipping, allows multiple customers to share space in a single shipping container. It’s a cost-effective solution when you don’t have enough cargo to fill a full container (FCL).

🔄 How does shared container shipping work?

• Your cargo is consolidated with other shipments in the same container

• You only pay for the space your cargo uses

• Shipments are securely packed and separated to prevent damage

• Ideal for smaller shipments, household goods, or partial moves

🧰 What types of cargo can be shipped in a shared container?

LCL is great for:

• 📦 Household goods and personal items

• 🧳 Luggage or boxed shipments

• 🏭 Commercial products or small inventory

• 🛠️ Tools, equipment, and parts

• 🚗 Non-running vehicles (with approval)

📍 Where is LCL loading available?

We offer LCL loading and consolidation services at our Miami, Florida warehouse. You can:

• Drop off your cargo directly

• Or ship it to our warehouse for handling

💡 What are the benefits of shared container shipping?

• 💲 Lower cost than booking an entire container

• 🔐 Secure and sealed international transport

• 🌎 Access to global shipping routes without volume requirements

🛡️ Is shared container shipping insured?

Insurance is not included by default.
We highly recommend purchasing cargo insurance to protect your shipment during transit.

LO/LO (Lift-On/Lift-Off) shipping refers to cargo that is lifted onto and off of a vessel using cranes rather than rolled on like in RO/RO shipping. It’s commonly used for oversized, heavy, or non-containerized cargo that cannot fit inside a standard container.

📐 What is a flat rack container?

A flat rack container is a steel frame with no side walls and minimal end walls. It’s designed to transport:

• 🚜 Large machinery

• 🚤 Boats and marine equipment

• 🏗️ Construction vehicles

• 🚛 Oversized or irregularly shaped cargo

✅ What cargo is suitable for LO/LO flat-rack shipping?

LO/LO is ideal for:

• Oversized or heavy vehicles

• Non-operational vehicles too large for container loading

• Industrial machines, generators, and engines

• Cargo that exceeds standard container height or width

📏 What flat rack container sizes are available?

We offer:

• 📦 20-foot flat rack containers

• 📦 40-foot flat rack containers

🔒 How is cargo secured on a flat rack?

All cargo is professionally secured using:

• Heavy-duty straps, chains, and blocking

• Bracing to prevent movement during ocean transit

✅ All flat-rack loading and securing is performed by our expert team at our Miami, Florida warehouse.

🚫 Does the cargo need to be operational?

No. LO/LO flat-rack shipping supports both operational and non-operational cargo, including disassembled equipment or large machinery that cannot roll.

🏗️ Is special equipment required for loading?

Yes. Flat-rack cargo requires the use of cranes, forklifts, or heavy-lift machinery.
Royal Shipping Lines coordinates with port terminals and depots to ensure proper loading and safe handling.

🌍 Is flat-rack shipping available worldwide?

Flat-rack shipping is supported by many major international ports, but availability varies by route and carrier.
📞 Please contact us to confirm service for your destination.

🚫 Can I include personal items with flat-rack cargo?

No. Loose or personal items are not allowed unless:

• They are properly crated, secured, and

• Declared for customs clearance and compliance

🛡️ Is flat-rack shipping insured?

No. Insurance is not included by default.
We strongly recommend purchasing cargo insurance to protect your shipment during loading, transit, and offloading.

Shipping a vehicle or motorcycle with Royal Shipping Lines is a straightforward process. To get started, you’ll need to provide:

• 📄 Original title or proof of ownership (must be lien-free or include a lien release)

• 🪪 Government-issued photo ID

• 📋 Completed shipping instructions and receiver contact info

• 🔢 If you're a U.S. citizen or resident: EIN (Employer Identification Number)

• 🌍 If you're a foreign citizen: Valid foreign passport

Our team will guide you through the required documentation and help you select the best shipping method.

🔧 Does the vehicle need to be operable?

No. We accept operable and non-operable vehicles, including:

• 🚫 Salvage vehicles

• 🌊 Flood-damaged units

• ⚠️ Non-running cars

They must be safe to load and handle.

⚡ Can I ship electric (EV) or hybrid vehicles?

Possibly. EVs and hybrids are considered hazardous cargo due to their lithium-ion batteries.

• ✅ Some carriers allow new EVs with prior approval

• ❌ Others do not accept EVs at all

• 📄 Additional paperwork and handling fees may apply

📞 Please contact us before booking to confirm eligibility and requirements.

📦 Can I ship personal items inside the vehicle?

Yes, with restrictions:

• All items must be securely boxed or crated

• A packing list is required (with item descriptions and quantities)

• A declaration surcharge applies

🚫 Loose or undocumented items inside the vehicle are not allowed.

⛽ Does the fuel tank need to be empty?

No, but the tank must contain no more than 1/4 tank of fuel at drop-off.
⚠️ This is a safety requirement enforced by ports and carriers.

🏍️ How do I ship a motorcycle, scooter, or ATV?

For motorcycles and off-road vehicles:

• Fuel must be completely drained

• Units must be crated or palletized for container shipping

• Battery must be disconnected (if required by carrier)

• Title and ID are required for export

🚛 Where are vehicles and motorcycles shipped from?

All vehicles are processed, inspected, and loaded at our Miami, Florida warehouse, strategically located near major international ports.

🛡️ Is insurance included with vehicle shipping?

No. Insurance is not automatically included.
We strongly recommend purchasing cargo insurance to protect your vehicle or motorcycle from damage or loss during transport.

Royal Shipping Lines accepts the following types of titles for international vehicle shipping:

• ✅ Original clean title (no liens)

• ✅ Rebuilt title

• ✅ Salvage title (accepted in most cases—contact us to confirm for your destination)

• ✅ Export-only title (where applicable)

• ✅ Title with lien release (must include signed lien release letter from the lienholder)

All titles must be valid, original, and match the name of the vehicle owner.

🔒 Can I ship a vehicle with an active lien?

No. Vehicles with active liens cannot be exported unless:

• You provide a formal lien release letter from the lienholder

• You submit the original title reflecting the released lien

📌 All documents must be in the owner's name and free of restrictions.

🧾 Can I export a vehicle with just a Bill of Sale?

No. A Bill of Sale alone is not sufficient for export.
You must provide a valid title or ownership certificate issued by your state DMV or official agency.

🧯 Can I ship a vehicle with a duplicate title?

Yes — as long as it’s a certified duplicate issued by the state and clearly marked as a replacement title.
⚠️ Temporary or pending titles are not accepted.

🛠️ Are salvage or rebuilt vehicles eligible for export?

Yes, in most cases.
Salvage and rebuilt titles are typically acceptable, but some destination countries have restrictions.
📞 Please contact us to verify eligibility for your shipment.

🚫 What types of titles are NOT accepted for export?

We do not accept the following:

• ❌ Junk or destruction certificates

• ❌ Non-repairable or parts-only titles

• ❌ Scrap-only documents

• ❌ Titles marked “Not for Export” or “Certificate of Disposal”

• ❌ Incomplete or unsigned titles

🏍️ Do motorcycles, ATVs, and equipment require titles?

Yes. Most countries require proof of ownership for all motorized vehicles, including:

• 🏍️ Motorcycles

• 🛻 ATVs

• 🚜 Heavy equipment

If your state does not issue titles for these units, you must provide one of the following:

• ✅ Manufacturer’s Certificate of Origin (MCO)

• ✅ Current registration document

Yes. Every country has unique vehicle import regulations that may limit or prohibit certain vehicles based on age, emissions standards, drive orientation, or title status. It’s essential to verify the destination country’s rules before shipping.

🚫 What are the most common import restrictions?

Typical restrictions include:

• 🚗 Vehicle age limits (e.g., no vehicles over 5–10 years old)

• 🌱 Emission standards (e.g., must meet EURO 4, 5, or 6 regulations)

• 🔄 Drive side compatibility (left-hand vs. right-hand drive)

• ⚠️ Prohibitions on salvage or rebuilt vehicles

• 🏷️ Duty-free limitations based on residency or ownership history

🛠️ Can I ship a salvage or rebuilt vehicle?

In some cases, yes. However, many countries restrict or ban the import of:

• Salvage-titled vehicles

• Flood-damaged or rebuilt units

📞 Contact us or check with local customs to confirm your vehicle’s eligibility.

🔧 Do I need to modify my vehicle to meet import standards?

Possibly. Some countries require:

• 💡 Headlight or mirror conversions

• 🌫️ Emission system upgrades

• 🧪 Roadworthiness or compliance inspections

We recommend consulting a local compliance center or customs broker in your destination country for exact requirements.

🚦 Which countries have strict vehicle import rules?

Countries with tight restrictions include (but are not limited to):

• 🇳🇬 Nigeria

• 🇩🇴 Dominican Republic

• 🇯🇲 Jamaica

• 🇰🇪 Kenya

• 🇹🇹 Trinidad & Tobago

• 🇧🇸 Bahamas

• 🇧🇧 Barbados

• 🇬🇧 United Kingdom

• 🇦🇺 Australia

• 🇳🇿 New Zealand

• 🇯🇵 Japan

📌 Always check the latest regulations before shipping—import laws can change frequently.

✅ Can Royal Shipping Lines help confirm import eligibility?

Yes! Simply send us:

• 📄 Your vehicle details (make, model, year, VIN)

• 🌍 Your destination country

We'll help verify basic eligibility and can refer you to a licensed clearing agent for more detailed compliance checks.

🛃 Who is responsible for customs clearance at destination?

The importer or receiver is responsible for:

• 🧾 Customs clearance

• 💰 Payment of duties, taxes, and port fees

We highly recommend working with a licensed customs broker at your destination to avoid delays and ensure proper compliance.

Start by contacting our team with your equipment details. We’ll provide a custom shipping quote and guide you through every step—from documentation to loading and delivery.

📋 What information do I need to get started?

To receive an accurate quote, please provide:

• ✅ Type of equipment (e.g., tractor, boat, RV, trailer)

• 📏 Dimensions (Length x Width x Height) and estimated weight

• 🚘 Year, make, and model (if applicable)

• 📸 Photos (optional but helpful)

• 🌍 Destination country and delivery instructions

• 📄 Title or proof of ownership (if required)

🚢 What shipping methods are available?

Depending on your cargo type and size, we may use:

• RO/RO (Roll-On/Roll-Off) – for self-propelled or towable units

• LO/LO (Lift-On/Lift-Off) – for oversized or non-movable items on flat rack

• Container shipping – for smaller, crated, or disassembled equipment

🧼 How should I prepare my equipment for shipping?

Proper prep helps avoid delays and damage. Please:

• 🧽 Clean the exterior for inspection

• 🔩 Remove or secure loose parts

• 🛏️ Remove all personal items, food, and appliances (especially from trailers or RVs)

• ⛽ Drain fuel if required (LO/LO or containerized cargo)

• 🔋 Disconnect batteries if shipping via flat rack or container

🧰 Can I include tools or spare parts?

Yes, but they must be:

• 🗃️ Properly packed and labeled

• 📝 Declared on a packing list

🚫 Loose or undocumented items are not allowed and may be rejected at the port.

📍 Where do I deliver my equipment for shipping?

All shipments are received and processed at our Miami, Florida facility.
🚚 Need help getting it there? We offer inland transportation across the U.S.

🛡️ Is shipping insurance included?

No, but cargo insurance is available upon request.
We strongly recommend insuring your shipment to protect against loss or damage during transit.

⏱️ How long does shipping take?

Transit times vary based on your destination. Once cargo is received and cleared:

• 🗓️ Shipments may take 7 to 75 days, depending on the route and method

📞 Contact us for detailed timelines by country or port.

📑 Can you assist with export documentation and customs clearance?

Yes! We handle:

• 🧾 Export clearance

• 📄 Customs documentation

• ✅ Title validation (if required)

Our team will ensure your shipment meets all legal and regulatory requirements for smooth delivery.

Yes. Royal Shipping Lines offers optional cargo insurance to protect your shipment against loss, damage, theft, and unforeseen incidents during transit.

❓ Is cargo insurance included automatically?

No. All shipments are uninsured by default unless the customer specifically requests insurance in writing before dispatch.
📩 Be sure to request coverage at the time of booking.

⚠️ Is cargo insurance required?

It’s not mandatory—but it’s strongly recommended.
Without insurance, compensation is limited to the carrier’s basic liability (typically $50.00 USD, regardless of shipment value).

📋 What does cargo insurance cover?

Coverage typically includes:

• 📦 Loss or damage during transport

• 🌊 Natural disasters (storms, flooding, etc.)

• 🔐 Theft or pilferage

• ⚠️ Handling damage during loading/unloading

📝 Coverage may vary based on the policy selected.

💰 How is insurance cost calculated?

Insurance premiums are based on:

• ✅ Declared value of your shipment

• 🚚 Type of cargo

• 🌍 Shipping destination

You’ll receive an insurance quote during the booking process.

📝 How do I request cargo insurance?

To insure your shipment, you must:

1. Notify us in writing when booking

2. Review the coverage options and pricing

3. Approve the policy before your cargo is dispatched

📑 What documents are needed to file a claim?

In case of loss or damage, you’ll need to provide:

• 📄 Invoice or bill of lading

• 🖊️ Written description of the loss or damage

• 📸 Photos of the affected cargo (if applicable)

• 📃 Proof of value and any supporting documentation

Our team will guide you through every step of the claims process.

🚫 Are there exclusions or limitations?

Yes. Some cargo may be excluded or restricted, including:

• 💎 High-value items (e.g., jewelry, artwork)

• 🧪 Hazardous materials

• 📦 Improperly packed or undocumented goods

📞 Contact us for a full list of exclusions and eligibility requirements.